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FAQs

Products

How do CELLFADE®’s products work?

Our skincare range works to brighten, lighten and even out your complexion using a range of advanced specialist skin-enhancing ingredients.

What are CELLFADE®’s key active ingredients?

CELLFADE® products include three key active ingredients that work to reduce dark spots and dark pigmentation, even out your skin tone and leave you with illuminated skin. These three key ingredients are:

  • Neurolight.61 G
  • Synovea® HR
  • Algowhite

For more information on the individual ingredients and how they work, read About Us.

How do I use CELLFADE®?

Directions for our products can be found in our About Us section and are also provided with the product.

Payment, Shipping and Returns

Does CELLFADE® offer gift vouchers?

Yes, these can be purchased here.

Where does CELLFADE® ship to?

We ship worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When placing an order, customers will receive an estimate for shipping and delivery dates based on the items and shipping options selected. Depending on the shipping provider chosen, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. For this reason, all weights will be rounded up to the next full pound to reflect the policies of our shipping providers.

Returns Policy

CELLFADE® has a 30-day money back guarantee for new customers only. If you wish to return a product, we will issue you with a full refund, minus shipping,* on returned products that meet the following criteria:

  • Products can be used or unused.
  • Products must be postmarked within 30 days of the initial delivery date.
  • Products must be accompanied with an RMA number. To obtain an RMA (Return Merchandise Authorisation) number and process a return, email CELLFADE® within 30 days of receiving your order with your order number and reason for return.

*In the event of a return, the relevant shipping cost (GBP) will be deducted in accordance with the address to which the product was sent:

  • UK £4.99
  • Europe £5.99
  • Rest of world £7.50

Please contact us to process a return. Upon receiving your request, we will endeavour to respond within 24 hours with return instructions and an issued RMA number. Please note we will NOT refund any returned orders without an issued RMA number. Any package or items returned to us without an RMA will either be refused or discarded and will not qualify for a refund.

Refund terms include:

  • Return product containers in order for CELLFADE® to process a refund.
  • Customers are responsible for all shipping charges.
  • For your protection, we recommend that you use a recorded delivery service when shipping the items back.
  • Any purchase made by credit card will be refunded to the original credit card. If the original credit card has expired or been cancelled we cannot issue a refund (no exceptions).
  • CELLFADE® is not responsible for any charges/fees incurred by your bank.
  • Reorders and wholesale orders are non-refundable.
  • If multiple orders for the same item(s) exist in one household, only the first order may qualify for a refund if made within the 30-day time frame.
  • The 30-day period begins on the day the courier records successful delivery. For international customers that choose US Airmail/First Class as their shipping option, the 30-day period will begin two weeks after the order date.
  • There are no exceptions to these terms unless otherwise stated by a CELLFADE® Care representative.
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